Terms of Use

Effective date: 23 December 2025
Last updated: 23 December 2025

These Terms of Use (“Terms”) govern your access to and use of Learn to Care (“we”, “us”, “our”, “Learn to Care”), including our website, learning platform, courses, quizzes, certificates, team features, and certificate verification tools (the “Services”).

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

Contact details (Learn to Care)
Address: Level 10, 440 Collins Street, Melbourne, VIC 3000
Phone: 1300 993 553
Email: info@learntocare.com.au
Operator/ABN: 48 694 579 587

1) Who can use the Services

You must be at least 18 years old to create an account, or have the permission of a parent/guardian or your organisation where legally required.

If you are using Learn to Care on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

2) Accounts and access

You are responsible for:

• keeping your login details confidential

• all activity on your account

• ensuring the information you provide is accurate and up to date

We may suspend or terminate access if we reasonably believe:

• your account is being misused or compromised

• you breach these Terms

• you use the platform in a way that risks harm, fraud, or unlawful activity

3) Training content, certificates, and verification

Training purpose

Our courses are designed for professional development and workplace learning. They are not a substitute for:

• clinical judgement

• formal qualifications (including RTO-delivered training)

• legal advice or organisational policies and procedures

You must follow your employer/provider policies, supervision requirements, and applicable professional obligations.

Certificates

Certificates are issued based on completion criteria set by the course (for example, completing modules and passing quizzes).

Certificates:

• confirm completion of a Learn to Care course

• do not guarantee competency, registration, accreditation, employment, or compliance outcomes

Certificate verification

We may provide a public certificate verification tool to confirm whether a certificate is valid. Verification results may display limited information (such as learner name/initials, course title, completion date, certificate ID/reference, and status).

4) Acceptable use (what you can’t do)

You agree you will not:

• share accounts or login access (unless your plan explicitly allows it)

• copy, reproduce, distribute, sell, resell, or exploit course content without written permission

• attempt to bypass security, access controls, or usage limits

• upload or transmit malware, harmful code, or anything that disrupts the platform

• misuse certificates (including altering, forging, or claiming completion you did not earn)

• use the Services in a way that is unlawful, misleading, abusive, or harmful

5) Intellectual property

All content on Learn to Care (including videos, text, quizzes, graphics, trademarks, course structure, and certificates) is owned by Learn to Care and/or its licensors and is protected by intellectual property laws.

You receive a limited, non-exclusive, non-transferable licence to access the Services for personal or internal organisational training purposes only, for the duration of your subscription or access period.

6) Purchases, subscriptions, and licences

Pricing

Prices are shown on the website or in a written quote. We may change pricing from time to time. Changes will not apply retrospectively to purchases already made.

Payment processing

Payments are processed via third-party payment providers. We do not store full card details.

Access periods

Where you purchase:

• individual courses, access may be time-limited or lifetime depending on what is stated at purchase

• bundles/packages, access is as stated on the product page or quote

• organisation licences, access is for the agreed licence term

It is your responsibility to check the access period before purchasing.

7) Your responsibilities (individuals and organisations)

You agree to:

• use the training appropriately for your role and scope

• ensure learners complete training honestly (no proxy completion)

• maintain accurate training records where required

• ensure any organisational reporting or enrolment activity complies with workplace obligations and privacy requirements

Organisations are responsible for how they manage their workforce training obligations, supervision, and quality systems.

8) Disclaimers (important)

To the extent permitted by law:

• the Services are provided “as is” and “as available”

• we do not guarantee uninterrupted access, error-free operation, or that training will meet every workplace requirement

• we do not guarantee specific outcomes (including audit results, registrations, or employment outcomes)

Nothing in these Terms excludes rights you cannot exclude under the Australian Consumer Law.

9) Limitation of liability

To the extent permitted by law, Learn to Care is not liable for indirect or consequential losses, including loss of profit, revenue, data, goodwill, or business interruption.

Where liability cannot be excluded under the Australian Consumer Law, our liability is limited (at our option) to:

• re-supplying the Services, or

• paying the cost of having the Services supplied again.

10) Suspension and termination

We may suspend or terminate access if:

• you breach these Terms

• payment is overdue (where applicable)

• we reasonably believe your use poses a security or legal risk

You may stop using the Services at any time. Termination does not automatically create a right to a refund (see No Refund Policy).

11) Changes to these Terms

We may update these Terms from time to time. The updated Terms will be published on our website with the updated date. Continued use after changes means you accept the updated Terms.

12) Governing law

These Terms are governed by the laws of Australia, and the courts of Victoria (unless otherwise required by law) will have jurisdiction.

13) Contact

If you have questions about these Terms, contact us:

Learn to Care
Level 10, 440 Collins Street, Melbourne, VIC 3000
1300 993 553
info@learntocare.com.au

No Refund Policy

Effective date: 23 December 2025
Last updated: 23 December 2025

This No Refund Policy applies to purchases made on Learn to Care, including individual courses, bundles, subscriptions, and organisation licences, unless otherwise stated in writing.

1) No refunds for change of mind

To the extent permitted by law, Learn to Care does not provide refunds for:

• change of mind

• accidental purchase

• lack of use (including where a learner does not start or complete a course)

• incompatible device, browser, or internet connection (where minimum requirements were available)

• dissatisfaction based on personal preference

Because course access is provided immediately and content can be consumed instantly, refunds are generally not available once access is granted.

2) What happens if there’s a genuine problem

Nothing in this policy limits your rights under the Australian Consumer Law. You may be entitled to a remedy (repair, replacement, or refund) if the Services:

• have a major fault

• are not provided with due care and skill

• are not fit for purpose as described

• are materially different from what was advertised

If you believe there is a major problem, contact us and we will assess the issue.

3) Duplicate payments and billing errors

If you are charged incorrectly (for example, duplicate payment), we will correct the error, which may include issuing a refund or credit.

4) Organisation licences and custom quotes

For organisation licences, onboarding services, or custom packages:

• fees are non-refundable once the licence term has started, unless required by law

• set-up, configuration, and onboarding fees (if applicable) are non-refundable once work has commenced

If your quote includes different terms, the quote terms prevail.

5) How to request a review

To request a review of a payment issue or potential fault, email info@learntocare.com.au with:

• purchaser name and email

• order number or invoice number

• details of the issue (screenshots help)

• what outcome you are seeking

We aim to respond within a reasonable timeframe.