This Privacy Policy explains how Learn to Care (“we”, “us”, “our”) collects, holds, uses and discloses personal information in Australia, including in line with the Australian Privacy Principles.

Business details (Learn to Care)
Address: Level 10, 440 Collins Street, Melbourne, VIC 3000
Phone: 1300 993 553
Email: info@learntocare.com.au
Operator/ABN: 48 694 579 587

1) What this policy covers

This policy applies when you:

• visit our website

• create an account or enrol in training

• complete courses, quizzes and certificates

• use organisation/team features (where available)

• use our public certificate verification tool

• contact us for support, enquiries, or billing

2) The personal information we collect

The personal information we collect depends on how you use Learn to Care.

A) Identity and contact details

• name

• email address

• phone number (if provided)

• organisation/employer (if applicable)

• job title/role (optional)

B) Account and learning records

• account login and security details (stored securely)

• course enrolments, progress, and completion status

• quiz attempts and results

• certificates issued (including certificate ID/reference)

• CPD/professional development history within the platform

C) Payments and billing (if you purchase)

• billing contact details

• invoicing details

• transaction references and payment status
  Important: We do not store full credit/debit card details. Payments are processed by third-party payment providers.

D) Support and communications

• enquiries and messages you send us

• support tickets and correspondence

• feedback and survey responses (if used)

E) Technical and usage information

• device, browser, operating system details

• IP address (may indicate approximate location)

• pages viewed and platform activity logs

• cookies and similar technologies (see section 9)

Sensitive information

We do not seek to collect sensitive information (such as health information). If you choose to provide sensitive information (for example in a support request), we will handle it carefully and only use it for the purpose it was provided.

3) How we collect personal information

We collect personal information when you:

• provide it directly (registration, forms, enrolment, checkout, contact requests)

• use the platform (learning activity and progress records)

• are enrolled through an organisation using Learn to Care (where applicable)

• interact with our website and systems (cookies, analytics, logs)

4) Why we collect, hold and use personal information

We use personal information to:

• create and manage user accounts

• deliver training content, quizzes, and certificates

• provide certificate verification functionality

• support organisation/team training management (where enabled)

• provide customer support and respond to enquiries

• process payments and manage subscriptions/licences (if applicable)

• maintain platform security, prevent fraud and misuse

• improve our website, platform features and course content

• comply with legal and regulatory obligations

5) Team and organisation accounts

If you access Learn to Care through an organisation (for example your employer), that organisation may be able to view and manage certain information about you, such as:

• your name and email

• course enrolments and completion status

• quiz completion status and results (where enabled)

• certificates issued and completion dates

Organisations typically use this information for onboarding, compliance evidence, supervision support, and workforce reporting. If you have concerns about how your organisation uses your information, you should check their internal policies.

6) Certificate verification (public tool)

Learn to Care may provide a public Verify Certificate page so employers, participants, families, auditors, and other parties can confirm a certificate is genuine.

When a certificate is verified, the page may display limited information such as:

• learner name (or initials, depending on settings)

• course title

• completion date

• certificate status (valid/invalid)

• certificate ID/reference

This information is displayed only for verification and trust purposes. If you believe your certificate information is incorrect or you have a safety concern, contact us at info@learntocare.com.au.

7) When we disclose personal information

We may disclose personal information to:

• our staff and contractors who need it to deliver services and support

• your organisation (where you are enrolled under an organisation/team account)

• service providers who help us operate Learn to Care (for example hosting, email delivery, analytics, customer support tools, and payment processing)

• professional advisers (legal, accounting) where necessary

• regulators, law enforcement, or government agencies where required or authorised by law

• a buyer or potential buyer if the business is sold, merged, or restructured (with appropriate safeguards)

We do not sell personal information.

8) Overseas disclosure

Some of our service providers may store or process data outside Australia (for example cloud hosting, email delivery, analytics, or support tools). We take reasonable steps to ensure overseas recipients handle personal information securely and consistently with Australian privacy expectations.

Countries may include: [Insert countries relevant to your tech stack, if known]

9) Cookies and analytics

We use cookies and similar technologies to:

• keep sessions secure and maintain logins

• remember preferences

• understand website and platform usage

• improve performance and user experience

You can manage cookies through your browser settings. Blocking some cookies may affect platform functionality.

10) Marketing communications

We may send updates about courses, new content, and platform changes where you have opted in or where permitted by law. You can opt out at any time by:

• using the unsubscribe link in our emails, or

• emailing info@learntocare.com.au

We may still send essential service communications (for example password resets, enrolment confirmations, and important platform notices).

11) Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our safeguards may include:

• access controls and permissions

• encryption in transit (and where appropriate, at rest)

• monitoring and logging

• secure hosting environments

• staff confidentiality obligations

No system is completely secure, but we work to maintain strong protections.

12) Data retention

We keep personal information only as long as needed for the purposes in this policy, including:

• maintaining training history and certificates

• supporting verification of certificates over time

• meeting legal, regulatory, and record-keeping obligations

• resolving disputes and enforcing platform terms

13) Accessing and correcting your personal information

You can request access to personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, contact: info@learntocare.com.au
We may need to verify your identity before responding.

14) Complaints

If you believe we have mishandled your personal information, contact us with details of your concern:

Email: info@learntocare.com.au
Phone: 1300 993 553
Address: Level 10, 440 Collins Street, Melbourne, VIC 3000

We will acknowledge your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15) Links to other websites

Our website may link to third-party websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies.

16) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date at the top.

Optional add-on (recommended): “Privacy enquiries” short footer block

Privacy enquiries: info@learntocare.com.au | 1300 993 553 | Level 10, 440 Collins Street, Melbourne, VIC 3000

If you tell me what you use for payments (e.g., Stripe), email (e.g., Mailgun), analytics (e.g., Google Analytics), and hosting (e.g., AWS), I’ll slot them into the relevant sections so it’s tighter and more audit-ready.