Learn to Care provides online training for people and organisations working in Australia’s care sector, including NDIS, aged care, nursing and allied health. You can learn individually or manage training for a team.

Browse the course library to choose training, or use our guided setup to explore options for yourself or your team. Review the course or plan details before completing your purchase.

No. You can buy individual courses with a one-off payment. Membership is an option if you want ongoing access to the full course library.

Choose pay as you go for selected courses, bulk purchases for selected courses across multiple staff, individual membership for one learner, or team membership for library access and team-management tools. Compare the pricing options.

Check the course page for an available preview and its topic list. For team training, you can book a demo or explore the free team trial.

Ask your team leader which email address to use and which courses have been assigned to you. If you already have a Learn to Care account, let them know before creating another one.

Work through the course modules and complete the required quizzes. Your certificate of completion is generated once you meet the course requirements.

Yes. You can use a modern browser on a computer, tablet or phone. An up-to-date browser and a stable internet connection will help videos and quizzes run smoothly.

Check the course page for its listed duration. The time you need may vary depending on your pace, previous knowledge and whether you revisit any modules.

The access period depends on the course or plan you buy. Check the product details or your quote before purchasing. Membership library access depends on your membership remaining active.

Course videos are viewed through the online platform. Offline downloads are available only where a course specifically says so.

Complete the modules and quizzes required by that course. Follow its assessment instructions for the pass requirements and any available retry options. If you are stuck, contact us with the course name.

Your certificate of completion is generated automatically after you complete all required modules and quizzes. You do not need to request it separately.

Log in and open Certificates in your Workspace. If a certificate is missing, check that you are using the account you completed the course with.

Check that every required module and quiz is marked complete. If the certificate still does not appear, send us your account email and the course name so we can investigate.

Open Verify a Certificate and enter the full certificate code. A matching record shows the learner, course and issue details returned by the verification service.

Contact us using your account email and include the certificate code and the details that need checking. We will review the record. Please do not edit the certificate yourself.

These courses provide professional development and workplace learning. They are not nationally recognised qualifications unless a specific course clearly states otherwise. Check any qualification or practical assessment requirements for your role before enrolling.

Relevant learning may contribute to your CPD, depending on your profession’s requirements and learning needs. Keep your certificate and any required learning records or reflections. Check with your professional body if you are unsure.

Renewal requirements vary by topic, employer and role. Check the rules that apply to your work. Team membership includes tools to organise renewal dates and reminders; there is no single renewal interval for every course.

Try the team platform free for two days, with no credit card needed. Explore course assignment, progress tracking and training records. Start through our guided setup and choose the team option.

Add staff and team leaders, assign courses individually or in bulk, track progress, download certificates and organise training records. You can also manage reminders, renewal dates, training matrices, notes and reports. Explore team training.

Yes. Setup support and platform training are included with team membership. Contact us for help getting your team started.

Team membership starts at seven staff. Smaller teams can compare that starting plan with individual or bulk course purchases. We can help you choose based on the training you need.

Yes. Bulk pay as you go lets you purchase selected courses for multiple learners with a one-off payment. View pricing or contact us to discuss your course list and staff numbers.

Yes. Team tools let you record external training and use an external certificate to mark it completed. This records your team’s training evidence; it does not issue a new Learn to Care certificate for that external course.

Custom courses are available as an optional add-on. Tell us what you need so we can discuss the content, setup and cost before you commit.

Individual membership is AUD $999 per year. Team membership starts at AUD $149 per month for seven staff, with an annual billing option. Individual and bulk course purchases depend on your selection. View pricing and calculate your team’s cost.

Course purchases are one-off payments. Individual membership is billed annually. Team membership offers monthly or annual billing. Annual memberships are paid upfront, and memberships renew on their billing cycle.

Yes. Memberships are recurring subscriptions. Review your billing cycle and renewal details before paying. If you do not want to renew, contact us about cancellation before your next billing date.

You can cancel at any time. Contact us using your account email for help and confirmation of your renewal and access dates. Annual plans are paid upfront; cancellation does not automatically create a right to a refund. See the terms.

Change-of-mind refunds are generally unavailable once access is provided. Contact us promptly if you bought the wrong course or there is a problem. Your Australian Consumer Law rights still apply. See the refund policy for details.

Contact us with your account email, order or invoice number and the charge details. We will investigate and correct any billing error. Please do not send your full card number or security code.

Check the email used for your purchase, including its spam folder. If you need a copy or help with your invoice, contact us with your account email and order details.

Check the checkout message and confirm your payment details. Before trying again, check whether an order or charge already went through. If you are unsure, contact us with the order details or error message.

Contact us with your account email and the change you need. We can confirm the available options, any price difference and when a change would take effect before you proceed.

Use the login page, then open My Courses in your Workspace. Use the email address connected to your purchase or team enrolment.

Use the password reset link on the login page. Check your inbox and spam folder for the reset email.

Check that you are logged in with the correct email address. For team training, ask your team leader to check your assignment. If it is still missing, contact us with the course name and order or enrolment details.

Check your internet connection, refresh the page and try an up-to-date browser. If the problem continues, send us the course name, your device and browser, and a screenshot of the error. Avoid including passwords or payment details.

Use a separate learner account for each person so progress and certificates stay with the right learner. Do not share a login unless your plan expressly permits it.

Our Privacy Policy explains how personal information is handled. Contact us if you have a question about your account information or a privacy request.