Board and Executive Reporting on Quality

What’s inside

Give board members and executives a clear view of service quality and the decisions that need their attention. This editable template brings key measures, risks and improvement actions into one report.

• An executive summary focused on changes, risks and decisions
• A dashboard for incidents, complaints, audits, training and corrective actions
• Prompts to check data quality and explain trends
• Space for feedback from people receiving support
• A detailed review of one significant issue
• A decision and action log with owners and due dates

How to use it

Complete the template for each reporting period using verified data from your organisation’s approved systems. Adapt the measures and thresholds to your services, then explain what the figures mean for quality and safety.

• Check definitions, denominators and missing data before comparing periods.
• Highlight patterns, severity and affected services, not just totals.
• Summarise the action already taken on significant risks.
• State exactly what decision or assurance you need from leaders.
• Record meeting decisions and review outstanding actions in the next report.

Escalate urgent safety issues through the appropriate pathway as soon as they arise, rather than waiting for the next report.